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URGENT: Unable to import data, will change/do nothing upon import

24 Apr 2019 03:13 #5697 by james
URGENT: Unable to import data, will change/do nothing upon import

sometimes it will display a message saying that prices have changed, but nothing has actually happened.

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27 May 2019 18:14 #5710 by Esther
I have the same thing. How to fix it?
I updated the version to the latest - didn't help.

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28 May 2019 12:43 #5711 by Super User
Hi,

send us your CSV and snapshot of import/export settings to support @ holest . com 

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03 Jun 2019 20:26 #5719 by Esther
Hi,
Sorry it took me so long.
I am not sure where do I find the import/export settings?
Didn't see anything like this in the Settings of the plugin (apart of enabling the new products import).

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04 Jun 2019 07:13 #5723 by Super User
Hi,

what platform (wooCommerce/Virtuemart/Shopify) we talk about?

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04 Jun 2019 07:16 #5724 by Esther

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04 Jun 2019 07:18 #5725 by Super User
In top menu Export/Import -> "Import/export settings"

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04 Jun 2019 10:36 #5728 by Esther
I unset the setting "Use custom import format" and the import started working! (Actually, compared the settings with a different site using this plugin, which had the import working).
The import file had only the fields "id,sku,price,override_price".
So, my issue is resolved. Thanks.

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