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100s of 'each product variant must have unique option combination' import errors

16 Sep 2021 09:22 - 20 Sep 2021 07:47 #6043 by Dan
Hi -
I love the power of EBPM!
I am using a print on demand service,
that for some reason makes this error happen
when importing price changes on their products:
'each product variant must have unique option combination'.
My shop is [SHP: 8612]
All I need to do is increase the prices.
I am using excel to do the changes.

Please help.
 

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16 Sep 2021 09:28 - 16 Sep 2021 09:29 #6044 by Super User
Hi,

you can just skip the options import, just uncheck them on second import screen.

You can send us:

1. File you are importing
2. Snapshoot or values you use for second import screen (mapping)

we we could see exactly waht happens. Send this to support [at] holest com

Thanks,

 

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16 Sep 2021 10:03 #6045 by Dan
Thanks for your quick response !
Even when I untick everything on the second screen except Price and ID I get the same thing.
I have managed to import all my products from other vendors.
It is just one vendor called ArtOfWhere
and I have now separated their products into a separate excel file.
I will email you.

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16 Sep 2021 13:11 #6046 by Super User
Ok, waiting for your mail...
 

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16 Sep 2021 21:23 #6047 by Dan
sent email 11 hrs ago. With import file attached. 
thx

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17 Sep 2021 08:48 #6048 by Super User
Hi,

we still did not recive anything - maybe file is too large.  Try putting it on google drive or something like that ...

Thanks,
 

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17 Sep 2021 12:58 - 20 Sep 2021 07:47 #6049 by Dan
I have now tried to send again to both support and info @ holest.com
The excel file is under 300kb.

Sending email is narada at sacred geometry web.
I got this message from gmail
________

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 24 hours on the queue on

The message identifier is:     1mQoIk-0006tC-Rz
The date of the message is:    Thu, 16 Sep 2021 20:07:12 +1000
The subject of the message is: importing error message re variants

The address to which the message has not yet been delivered is:

  This email address is being protected from spambots. You need JavaScript enabled to view it.

No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.

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17 Sep 2021 14:48 #6050 by Super User
HI,

we sent you email from gmail account. Please respond to it with requested data.

Thanks,

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18 Sep 2021 01:57 #6051 by Dan
Yah I dont know whats going wrong with you receiving the emails Im sending.
I have now replied in gmail to your latest message, and attached the file again.
Your reply to address is info @ holest 
If this doesnt work this time then lets try just posting the file here.
I dont see any security risk in that really.  And its under 300kb.

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18 Sep 2021 10:27 #6052 by Dan
 
It really looks like there is some problem with your support email address' spam protection.
Im have now put the excel file into google drive and sent you an invite to it via both support and info at holest dot com.
__________________________

For your information - this is the message gmail gave me -
This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 48 hours on the queue on  se17.mailspamprotection.com .

The message identifier is:     1mQoIk-0006tC-Rz
The date of the message is:    Thu, 16 Sep 2021 20:07:12 +1000
The subject of the message is: importing error message re variants

The address to which the message has not yet been delivered is:
  This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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20 Sep 2021 06:41 #6053 by Dan
Did you get the invite from gmail to access the excel file on google drive?
If that doesnt work... maybe I should just attach it here because
at least it seems you can access these form posts.

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30 Sep 2021 07:57 - 30 Sep 2021 07:59 #6057 by Dan
Hi -
This is really dragging on, and just because I cant get your email address to accept the email.
Do you have some other way?
Should I just post the excel file here?
I did try putting it on google drive and sending you the invite but that apparently didnt work either.

Dan V

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30 Sep 2021 07:59 - 30 Sep 2021 08:01 #6058 by Super User
Hi,

you can Viber us +381 63 7 490 130.

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02 Oct 2021 12:33 #6059 by Dan
Ah, dont have VIber.
I have attached a small part of the file that has the problem here.
I tested it and it failed with the same error message as before.
I have added support and info @ holest to the google drive permissions
and sent you invitations to it.
Here is a link that should work if you use one of those emails
docs.google.com/spreadsheets/d/10MDEGxlo...IT8/edit?usp=sharing

I hope you can access it.

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03 Oct 2021 09:08 #6060 by Dan
Here's a direct link to the test file that shows the problem, on my server
sacredgeometryweb.com/Temp/AOW-PRODUCTStest227.xlsx

Thanks ~

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05 Oct 2021 09:31 - 05 Oct 2021 09:32 #6061 by Super User
Hi,

solved.

If anybody else reads this and has same problem he should run  Options -> Delete Cache (All) . Then after reload let the app rebuild cache.

Thanks,

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